General terms and conditions

These General Terms and Conditions (hereinafter: “GTC”) are issued by the Budapest Festival Orchestra (hereinafter: “Operator”) at www. […] contains your rights and obligations with respect to electronic commerce services provided to you as a customer through the Website (the “Customer”). The GTC applies to all legal transactions and services, which are available at www. […] through a website. 

1. Az Üzemeltető adatai:

  • Company name: Budapest Festival Orchestra
  • Headquarters: 126 Bécsi út, 1034 Budapest.
  • Tax number: 18005488-2-41
  • Electronic contact, regularly used electronic mail address for contacting users:
  • Phone: [.] 

Contact details of the hosting provider: C-Host Kft.1115 Budapest, Halmi utca 29.

2. Megvásárolható termékek, szolgáltatások köre

2.1. Range of products available: souvenirs.

Warning: The images shown on the product data sheet may differ from the actual product, in some cases they are for illustration purposes only.

3. Rendelési információk

3.1. The displayed products can only be ordered online through the web store, with delivery by courier or in person by the customer or his / her agent.

3.2. The prices shown for the products include the statutory VAT of 27%, but do not include the home delivery fee.

3.3. There is no extra packing fee. The detailed delivery tariff is part of these terms and conditions, under the menu item Delivery terms.

3.4. The web store lists products and services by product categories. In addition to the listed products and services, you can view, for example, a short description, price or other features of a product or service. For more information about the product, click on the product image or name. This click takes you to the product page, where more detailed information about the product is available. In addition to the information provided here, it is possible to obtain additional information by contacting the Operator at the telephone number recorded in the operator data. 

3.5 Ordering process

3.5.6. The Customer a basket You can add the product to the Cart by clicking on the symbol.

The Customer can add the products to the Cart without logging in, however, he must log in to the system before ordering. You can only do this if you register with the system. You can find the registration under the next menu item. If the Customer is a registered customer but has forgotten their password, they will have access to the Password Login Reminder. If you enter your registered e-mail address here, the Operator will send the latter’s password to the Customer by e-mail. Login can be made using the Login menu item. After entering the registered e-mail address and password, you can log in by clicking the Login button. Upon successful login, the Customer’s registered e-mail address and the exit button will be displayed, which will allow the Customer to leave the store.

3.5.7. The contents of the basket can be checked and edited with the help of the Basket menu item. It is possible to view and modify the contents of the shopping cart, such as setting the quantity of the product added to the shopping cart, selecting the most suitable payment and delivery method for the Customer, or deleting a specific item. It is also possible to empty the basket completely. If the Customer wishes to add another product to the cart, he can do so by clicking on the “continue shopping” button. If the Customer decides to place an order, he can finalize his order by pressing the Checkout button.

3.5.8. The order will be finalized with an automatic confirmation containing the order details sent to the e-mail address provided by the Customer. If the Customer does not receive such a message, the system has not accepted your order. In this case, the Customer may contact the Operator at any of the above contact details.

3.5.9. After the order is processed, a Confirmation of the Order Closed will be sent to the e-mail address provided by the Customer. The product will only be delivered after that.

The Customer can monitor the progress of his order until the order is closed using the Order Tracking menu item. Here you can also find all the orders you have made so far in the web store. Each order can be identified by a unique order number.

4. Regisztráció

4.1. In order to make a purchase, registration is required, which is done on the first purchase, by entering the data required for the purchase, such as the name, billing and delivery data, e-mail address, and the password required for later login. It is also necessary to accept the registration conditions before finalizing the registration. The system will confirm the registration by e-mail. The Customer is obliged to keep the password provided by him confidential. If during the identification, after the correct entry of the Customer’s unique ID and password, the Customer’s data has become the property of an unauthorized third party, the Operator shall not be liable for any resulting damages or inconveniences. By providing the Customer’s e-mail address, the Customer consents to the Operator sending a technical message to him. The registered data is deleted from the system by the Operator upon request. For security reasons, the cancellation request will only be valid if the cancellation request is confirmed by the Customer by e-mail. This will prevent someone from intentionally or mistakenly deleting something else from the registration database. Registration is identified by the email address, so an email address can only be registered once. 

4.2. There are no obligations to register.

5. Order processing

5.1. Orders are processed on business days from 8 a.m. to 5 p.m. It is also possible to place an order outside the dates marked as order processing, but if it is made after the end of working hours, the order will only be processed on the following working day. The deadline for the fulfillment of the accepted order, 2-4 working days from the confirmation for the products in stock. In case the product is not in stock, it will take 2-4 weeks depending on the place of purchase.

5.2. The Operator shall not be liable for any changes in the technical specifications of the ordered product due to reasons beyond the control of the supplier or the Operator.

6. A megrendelt termék ellenértékének és a házhoz szállítás díjának fizetésének módja

6.1. Method of payment for the ordered product

  • Payment by bank transfer: after the confirmation of the order, the operator’s bank account number and the order number can be found in the confirmation e-mail. This information must be indicated in the remark / notification field of the transfer. If the transferred amount is credited to the Operator’s bank account, the Operator will ship the product by courier service (the bank account number can be found in the operator data).
  • Personal performance: In this case, the Customer pays the purchase price of the product in HUF at the registered office / site of the Operator, in cash or by credit card.
  • Payment by credit card possible for holders of the following valid and valid bank cards: Acceptable cards should be listed here, e.g. MasterCard, Visa Etc..
  • Cash on delivery: The product has been commissioned by the Operator (here is his name) is delivered by a courier service to the address provided by the Customer, where the invoice price of the product or products must be paid to the courier in cash. In case of cash on delivery, the cash on delivery fee will be added to the delivery cost.

In case of cash on delivery, the ordered product must be paid in cash to the deliverer upon receipt of the package. 

6.2. The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice and letter of guarantee are included in the package. The customer may inspect the package before delivery and may request a report in the event of any damage or defect in the products. Operator does not accept subsequent complaints without minutes.t.

6.3. Home delivery rates

  • Home delivery fee: 1400 HUF (according to the tariff of Magyar Posta)
  • In the case of a cash-on-delivery order, the cash-on-delivery fee is added to the delivery cost to the value of the order.

7. Szállítási határidő

7.1. For products in stock, 2-4 business days from the confirmation of the order. In case the product is not in stock, 2-4 weeks from the confirmation of the order.

8. Házhoz szállítási információk

8.1. Orders received by the web store are delivered exclusively by couriers of the MPL courier service. Packages are delivered on working days XXX-XXX hours. As a delivery address, it is advisable to provide an address where the courier can be received continuously during the indicated time of day and can ensure the payment of the consignment and the delivery fee, as well as the cash on delivery fee to the courier.

8.2. The Customer is obliged to ensure that in case of cash on delivery, he can pay the  shipping, shipping, and cash on delivery. In the case of non-received and returned packages, the delivery and return fee shall be charged by the Operator to the Customer, and its re-sending shall be initiated only if the value of the package is paid in advance. 

In case of any additional questions related to the operation, ordering and delivery process of our store, we are at your disposal at the contact details provided in the operator’s data.

9. Postai szállítással kapcsolatos információk

9.1. The loss, partial loss, damage or destruction of a postal item must be indicated immediately upon delivery on the delivery note. Failure to do so will result in disqualification. In the absence of a document of delivery, any other document relating to the consignment must be notified to the post office within a forfeiture period, ie within 3 days of the date of delivery.

10. Elállás joga

10.1. 45/2014 on contracts concluded in absentia. the provisions of this section shall apply only in the case of a consumer who qualifies as a consumer. Within 14 working days from the receipt of the ordered product, the consumer may withdraw from the contract without giving reasons and return the ordered, unopened product. If the consumer exercises his right of withdrawal, he is obliged to inform the operator in a clear written statement (by registered mail with return receipt or by e-mail). Upon receipt of the statement of withdrawal, the operator shall immediately confirm it to the consumer. In case of withdrawal by the consumer, he is obliged to return the ordered product to the operator within 14 days from the notification of his statement of withdrawal. The cost of return is borne by the consumer.

10.2. If the consumer exercises the right of withdrawal, the Operator is obliged to reimburse the consumer for the payments made by him, including the delivery fee, within 14 days of receiving the relevant declaration. An exception to this is if the consumer has chosen a mode of transport which involves additional costs and which is different from normal transport. The service provider does not have to fulfill his obligation to reimburse until he has received back the product supplied or until he has received a credible proof from the consumer that the product has been returned. In the event of a discrepancy between the two dates, the operator must take the earlier date into account.

10.3. The operator may demand compensation from the consumer for material damage resulting from improper use. Therefore, the Operator draws the consumer’s attention to the fact that he pays special attention to the intended use of the product, as the consumer is liable for damages resulting from improper use.

10.4. Upon receipt of the package by the Operator, the unpacking of the package and the examination of the returned product will be recorded with a video camera. This is necessary to avoid any possible misunderstandings at a later date (for example, whether the returned product was damaged or defective).

10.5. You may not exercise your right of withdrawal in cases under Section 29 of the Decree.

10.6 The right of withdrawal may be exercised in accordance with Article 2 of the Decree. also by means of the model declaration annexed hereto.

11. Kellékszavatosság, termékszavatosság, jótállás

11.1 Supplies Warranty

In the event of defective performance, you may assert a warranty claim against the Operator in accordance with the rules of the Civil Code. You can choose to have the following supplies warranty claims:

You can request a repair or replacement, unless it is impossible to meet the demand you have chosen or would incur a disproportionate additional cost for the operator to meet your other demand. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration or you may have the defect repaired at someone else’s expense, or you may have it repaired or, ultimately, withdraw from the contract. You can transfer from your chosen supply warranty to another, but you will bear the cost of the transfer, unless it was justified or given by the company.

You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, I would like to draw your attention to the fact that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract. 

You can enforce your supply warranty claim against the operator.

Within six months of performance, there are no conditions other than the notification of the defect to enforce your warranty claim if you certify that the product or service was provided by the operator. However, after six months from the date of performance, you are obliged to prove that the defect you recognized already existed at the time of performance.

11.2 Product Warranty

In the event of a defect in a movable thing (product), you may – at your option – assert your right or product warranty claim specified in clause 11.1. As a product warranty claim, you can only request the repair or replacement of the defective product. A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer. You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this right.

You can only make a product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

The product was not manufactured or marketed in the course of his business, or

The defect was not recognizable in the light of scientific and technical knowledge at the time of placing on the market, or

– the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption. Due to the same error, you cannot assume a warranty claim for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

11.3 Decree 151/2003 containing the rules of the mandatory warranty for certain durable consumer goods for certain products marketed by the Operator. According to the Government Decree, the consumer has a 1-year warranty period from the date of delivery of the product. The Operator is released from the warranty obligation only if it proves that the cause of the defect arose after the performance. due to the same defect, you cannot assert a warranty and guarantee claim or a product warranty and guarantee claim at the same time, in parallel, but you are entitled to the rights arising from the warranty regardless of the rights specified in clauses 11.1 and 11.2.

12. Panaszok intézése

12.1. The Customer may lodge a complaint with the Operator by telephone or using an electronic communications service. The Operator is obliged to keep a record of the complaint in the place indicated in the data of the Operator and to keep the complaint for five years from the date of collection, together with a copy of the response to it. The Operator shall assign a unique identification number to the complaint submitted by telephone or electronic communication service. The Operator shall examine the complaint received within 30 days of its receipt and provide a substantive response to it in writing. If the Operator gives a negative answer to the complaint, it must justify it in writing. Disputes arising from the contract concluded with the Operator may be settled primarily amicably, by agreement between the parties, or before the competent consumer protection authority according to the place of residence of the consumer. The Customer is entitled to settle a dispute (hereinafter: consumer dispute) related to the quality and safety of the product, the application of product liability rules, the quality of service and the conclusion and performance of the contract between the parties out of court in addition to the county (capital) chambers of commerce and industry. initiate a conciliation body.

12.2. The Customer may communicate orally or in writing to the Operator a complaint concerning the conduct, activity or omission of the Operator or a person acting on behalf of or for the benefit of the Operator in connection with the distribution or sale of the goods to the Customer.

12.3. Contact details of the conciliation body competent according to the seat of the Budapest Festival Orchestra: 

Budapest Conciliation Board

head office: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Mailing address: 1253 Budapest, Pf .: 10.

E-mail address:

Telephone: 06 (1) 488 21 31  

13. Adatkezelés

The operator shall treat the personal data provided to it during its use as confidential and shall not disclose it to any third party, except for its performance assistants in connection with the operation of the web store and the fulfillment of the order. Please read our privacy policy for more information.

While browsing the web store, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). You must enable cookies before you can use this service. If you do not want to allow the use of cookies, you can disable them in your browser settings. When cookies are disabled, certain elements of the service may be used only in part or not at all. A cookie is a file sent by a server to a user’s browser and stored on a user’s computer. No personal data is stored in the cookie. The data recorded during the order is used by the operator to fulfill the order. The data of the invoice made by each IT system on the pages of the webshop are recorded with the data provided during the placing of the order and stored for the period specified in the current Accounting Act. For more information, please read our relevant brochure. The data provided during the browsing of the web store or during the registration of the newsletter provided during the registration is treated confidentially by the operator, unsubscription can be requested at one of the provided contact details. You can request the deletion or modification of your data at any time in writing.

  1. Other provisions

In matters not regulated in these general terms and conditions, the Civil Code (Act V of 2013), 45/2014 on distance contracts in consumer contracts. the provisions of a government decree shall prevail.

Addition for credit card purchases:
By accepting the general terms and conditions, I acknowledge that the following personal data stored by the Budapest Festival Orchestra as a data controller in the user database of the BFZ shop will be transferred to OTP For Mobil Kft., As a data processor. The scope of the data transmitted by the data controller is as follows: purchase data required for payment by credit card. Nature and purpose of the processing activity carried out by the processor a SimplePay It can be viewed in the data management information at the following link: http: // / vasarlo-aff